Safari Tour Cancellation Policy
ReadySet Go Tours and Travel’s cancellation terms reflect costs incurred once accommodations, domestic flights,train charges ,transport , and other services are reserved on your behalf. We aim to keep cancellation fees minimal. Charges are calculated as a percentage of the total tour cost as follows:
Kenya safari cancellation schedule:
- Up to 60 days before the safari begins: No cancellation fee
- Up to 35 days prior to start: 20% cancellation fee
- Up to 15 days prior to start: 40% cancellation fee
- Less than 15 days but more than 3 days before start: 60% cancellation fee
- 3 days or fewer before start: 100% cancellation fee (no refund)
Refunds will only be processed to the same card used for the original payment, provided it is within 6 months of the transaction.
A 5% administrative fee applies to all cancellations to cover transaction handling costs.
We strive to ensure a seamless and enjoyable travel experience. However, if an issue occurs during your safari, please inform our office immediately via email or WhatsApp, notify the lodge/camp manager for accommodation-related concerns, or speak to your driver-guide. Prompt reporting allows us to resolve issues quickly and prevent disruptions to your adventure.
If a matter remains unresolved during your trip, a formal written complaint must be submitted within 14 days of your return. Failure to report issues while on tour may limit our ability to address your concerns.
Seasonal & Operational Considerations
Some services or amenities may be limited or unavailable during low seasons. Swimming pools may occasionally close for maintenance. Public holidays and religious periods like Ramadan may influence local services, entertainment, and the general atmosphere.
Wildlife Encounters
Safaris offer close interaction with wildlife. While incidents are rare, encounters with wild animals cannot be entirely risk-free. Many safari properties are unfenced, allowing animals to roam through at any time.
ReadySet Go Tours and Travel, its staff, and service partners cannot accept responsibility for injuries or incidents involving wildlife.
- Travel Insurance – Mandatory
- All guests must arrange comprehensive travel insurance covering:
- Trip cancellation or interruption
- Medical expenses and emergency evacuation
- Personal accident
- Baggage and money loss
Insurance must be purchased upon booking confirmation. ReadySet Go Tours and Travel cannot be held liable for a guest’s failure to obtain adequate coverage.
- Tour Payments
- Deposit Requirements:
- 20% of tour cost for budget safaris
- 40% deposit for lodges and private safaris.
Final payment is before safari departure.
Accepted payment methods: Bank Transfer, M-Pesa, or secure online credit card payment.
International guests pay in USD ,Euros ,pounds as per the day’s exchange rates.
Card Payments
- .For card payment a 5% surcharge applies .
- No transaction fee applies when paying the full invoice amount at once
- Your bank may charge international processing fees
- Responsibility & Liability
Adventure travel in Africa carries inherent risks such as:
- Remote travel and rough road conditions
- Unpredictable natural environments
- Limited access to emergency medical services
ReadySet Go Tours and Travel acts solely as an agent for services such as accommodations, transportation, and excursions, which are provided by independent suppliers beyond our direct control.
We reserve the right to make itinerary adjustments when necessary due to weather, road challenges, flight changes, or other unforeseen events. Baggage is the traveler’s responsibility; we may restrict certain luggage for safety reasons.
ReadySet Go Tours and Travel and its partners shall not be liable for:
- Injury, illness, delays, or loss
- Acts of nature, terrorism, government actions
- Errors or negligence by third-party service providers
Safari Transportation
On-road routes use 4×4 Land Cruisers or safari vans with sliding windows for wildlife viewing.
Fly-in safaris may use open-sided vehicles offered by the camps or conservancies.
Electricity
In many camps/ lodges, power is supplied via generators and may be switched off late at night until early morning.
Water
Tap water in safari facilities is not suitable for drinking. Bottled water will be supplied.
Road Conditions
Roads between national parks may be rough, and travel times can be lengthy. Vehicles are speed-limited for safety.
Local flights are available as an optional upgrade for longer routes.
Governing Law
All agreements fall under Kenyan law. Any disputes will be handled in Kenyan courts and may be resolved through arbitration.
Guest Issues & Complaints
Any dissatisfaction during travel must be reported immediately to allow prompt resolution.
Unresolved issues must be formally submitted to us in writing within 30 days after the safari concludes.
Complaints will be evaluated and responded to within 30 days, and valid compensation will be processed within the same timeframe.
Happy Travel with Readyset Go Tours.